Office Assistant (Chanute)

QUALIFICATIONS: The Office Assistant is required to have a high school diploma or equivalent. Experience in a medical office setting is preferable. Must pass KBI, DCF child & adult abuse registry, motor vehicle screen, and background checks. Must have reliable and insured transportation.

1. Detailed oriented and organized.
2. Excellent customer service and public relations.
3. Ability to prioritize.
4. Maintaining Center confidentiality policies is required.
5. Excellent written and oral communication skills.
6. Good data entry skills.
7. Ability to use general office equipment.

1. Receive and greet visitors immediately upon approach.
2. Receive multi-line phone calls, take messages, and transfer calls.
3. Make appointments for clients and gather required information. Send required documents to complete to the client.
4. Receive payment for services or complete insurance reimbursement information.
5. Scan documents and place them in electronic medical records and file documents in client files.
6. Review and process requests for medical records.
7. Enter data on electronic medical record for each new client.
8. Enter data on provider’s schedules.
9. Assist walk-in clients or existing clients in crisis situations, making phone calls immediately to the crisis team or the executive director as needed.
10. Make appointment reminder calls.
11. Verify and update client reimbursements daily.
12. Perform other duties as assigned by Supervisor or the Chief Executive Officer.